Ride hard. Ride fast.
My Bike Shop was started out of the garage of a triathlete and has grown rapidly based on a not-so-secret recipe: we hire really, really smart people who are also really, really nice. Most of ‘em also happen to love the sport of cycling too. We’ve amassed some of the brightest minds who know cycling, and more than that…they know cyclists. What binds us together in the MBS family is not two wheels, but what you can do on two wheels.
Okay, so we may have a secret recipe besides hiring some of the brightest and nicest people in the industry…the other reason we’ve amassed a 4.9 out of 5 on Facebook and have reams of thrilled customers is due in part to the fact that we live and breathe road and tri. Our techs see only these bikes and thus log critical service hours, our staff sells only road and tri so we tend to have deep knowledge (except our prez…read below, haha), and we are passionate about road and tri. Nothing wrong with shredding a mountainside, but as a business, we enjoy focusing in a tight niche.
You have many places you can shop on the web.
We work hard to make My Bike Shop the place
you honor with your business!
All bikes come fully inspected in our specially-designed box, all wheels come true and ready to roll.
If you are not satisfied with your order, we are not satisfied with your order. That's why we stand behind everything with a no questions asked guarantee.
We were built from the success of a company that prizes trust and integrity above all else, and we live and operate under that DNA.
Brian Richards Cofounder + VP of Sales
Brian is a 2-time Ironman finisher, father of two incredible mini triathletes, and proud to be chalk full of useful and useless bike knowledge! He's a former middle school English teacher of 12 years, who chose to jump off a cliff and start the bike revolution that is My Bike Shop!
J.Todd Smith President
Get Todd on the phone, and you're in trouble: while the team at My Bike Shop includes pro-caliber riders, triathletes, coaches and incredibly knowledgeable staff, Todd is what they call a "newb". While he's learning (and loving!) cycling, he was brought to MBS for his ecomm and business background (he was named "Most Promising Social Entrepreneur in America" by Businessweek). If you get him on the line and you're looking to talk bikes or wheels, skip the formalities and ask for an expert. It won't hurt his feelings.
Logan MoreauLead Tech + Director of Operations
Logan is the lead mechanic and runs the operations at My Bike Shop. He has been servicing both new and old bicycles for over 7 years. After receiving his B.S. in Exercise Science from Salisbury University on the eastern shore of Maryland, he has continued to follow his passion for bicycles and the people in the cycling industry. When not wrenching on or shipping bicycles, you can find Logan obsessing over his dog or riding his Burley tandem with his girlfriend down a rail trail.
Lisa HostetlerHead of Customer Experience
Lisa's background is in marketing and photography (she has done much of the photography on the website) but you could find her in the office answering the phone, tweaking our website or making customers feel comfortable and doing what it takes to make them happy. She loves to initiate change to make your experience warm and friendly. She is very passionate about her photography, tennis, mochas and, of course, BIKES!
KC HillTechnician + Operations Associate
K.C. comes to us with great experience working on bikes and wheels. With a degree in physics and engineering, he was once on the NASA course, but instead chose to follow his love of bikes...and we're glad he did! K.C. enjoys vacations with family, riding (mountain is his preferred style), playing baseball, and volleyball, and working on bikes (of course).
Ben Bartlett Sales + Customer Service
Ben Bartlett is a competitive triathlete with rich fitting and triathlete coaching experience. We are honored to have him on board. After a four year hiatus from competition, Ben recently placed 4th at Iron Man North Carolina. He'd probably be embarrassed by us telling you this, but he scored perfect on his verbal SATs. He's also fluent in Spanish and sweats a ton while riding on the trainer in our warehouse.
Tanner OakesSystems Architect
Tanner— among many hats— is the systems automation architect for My Bike Shop. This means that he constructs the backbones for the software that we use, and the framework on which day-to-day operations run. His development technique is simple: he pulls out a pan flute, and lines of code populate the world making life better for My Bike Shop customers. Not really — in actuality making things better for the team and people who support My Bike Shop is grueling work, but it’s worth it every time someone opens a box and meets their new ride.
The Rest of Our Team
We promise to get to the rest of our squad Things are super busy around here but we would love to tell you about a bio engineering grad from Duke who is a pro-caliber cyclist and the other incredibly interesting members of our team. Coming soon!