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Bill of Rights

We want you to have the best experience the web can offer.
That's why we crafted MBS Customers Bill of Rights.

 

 

You can shop anywhere but you’re thinking of choosing us. Although we do have a pretty unique assortment of goods (including new and pre-owned), you have many choices. That’s why My Bike Shop created a Customer Bill of Rights to empower you and assure you that MBS is the place to make your purchase.

 

Let’s get right down to those rights:

The Right to Be Heard

You have a right to be heard support@mybikeshop.com is our email, and if you don’t get a response within 24 hours, email MBS President Logan Moreau at Logan@mybikeshop.com and your voice will be heard, right at the top.

The Right to Trust Free Shipping

When we say free shipping, we mean it. No lame “oversize” charges like others sites. If you see free shipping by amount or item, or anything, it means you get free shipping.*

*United States only.
*International VAT/Customs fees are not included in shipping charges, or purchases otherwise from MBS.

The Right to Pay the Best Price

We offer a 30 day price match guarantee. Buy with confidence and know that if we lower the price, you get a credit for the difference. If you find the same item for a lower price, you get a refund for the difference (must be in-stock at a United States-based retailer).

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