As part of our commitment to 100% customer service satisfaction, you receive a no questions asked refund for most unused non-custom bike, wheels and gear purchased directly from My Bike Shop. You don’t even have to call.
Once you've purchased with us, you have until you receive a tracking code to cancel. Once the item is shipped, you're covered by a 30-Day Guarantee. For custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), we charge a 10% restocking fee.
For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer. Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window.
Here’s how cancelling a My Bike Shop order works:
- Search your email for your order confirmation.
- At the bottom of that email, click the link to check "Status of your order".
- An email will open up, and you'll include your order number (listed in the subject line), and note asking for a cancellation.
Further questions? Contact firstname.lastname@example.org
For our guarantee and return policy, see more here.