PROCESSING TIMES

Bikes

Approximately 5-7 days total

Wheels & Frames

1-2 business days (Wheels sold without accessories or installation)

Small Parts

1-2 business days

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 1-2 business days.

Orders placed after 5pm Friday and on weekends will be processed the following Monday. Orders placed on holidays will be processed the following business day.

Shipping rates and delivery estimates

Once your order has been processed, please allow for 2-3 business days for it to be shipped.

Shipment to P.O. boxes or APO/FPO addresses

Please note we do not currently ship to P.O. boxes or APO/FPO Addresses.

Shipment confirmation and order tracking

Once your order has shipped you will receive a shipment confirmation and order tracking email.

RETURN POLICY

We want you to be beyond happy with your purchase from My Bike Shop! So most bikes, wheels and gear we sell are backed by our 30-Day Satisfaction Guarantee. We're able to offer this because every bike must meet our rigorous and meticulous 72-Point Inspection before being sold and shipped, and all wheels and gear must meet specific certification standards as well prior to shipping. If for any reason you're not satisfied with your item(s), just let us know and we'll make it right or take it back. It's that simple. We aim to please, but if the item(s) and our service do not meet your expectations or work out otherwise, just ship it back our way for a refund (certain fees may apply).

All orders are covered by the MBS 30-Day satisfaction Guarantee, but in some cases there are re-stocking fees associated with the cancellation or return of an order. Please review the following guidelines as it relates to your order:

Canceled orders of any* item prior to shipping will be refunded 100%.

Items that have been modified in any way (including decal removal) cannot be returned or refunded.

Wheels that have been damaged in any way, or are otherwise now unrideable cannot be returned for a refund, but must go through warranty or crash replacement.

Helmets that have had tags or safety stickers removed, or have been ridden in are not eligible for return.

My Bike Shop cannot be held liable for warranty claims or labor charges carried out by any other business.

Orders for return that have shipped to the customer, are within the 30-Day window and have been installed or used otherwise, can be returned for a refund minus a 15% restocking fee once received back in the MBS warehouse. Return shipping is the responsibility of the customer. MBS will review item(s) once received to verify condition prior to issuing the refund.

Wheel accessory installation fees are non-refundable.

Items that have been damaged from use during the 30 day period are not eligible for return. This includes, but is not limited to: Scratched or dented wheels, scratched or gouged items of any kind, items that have been damaged by improper installation, items with damaged bolts.

Electronics (including, but not limited to activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras) that have had their sealing stickers broken, have been removed from the box, turned on, had the screen protector removed (if applicable), used, or otherwise set up for any length of time will incur a 15% restocking fee.

*Soft goods with tags removed, or that have been worn are not eligible for return, and are exempt from this policy.

Custom orders do not apply.

Custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), are charged a 10% restocking fee. For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer.

CANCELLATION POLICY

As part of our commitment to 100% customer service satisfaction, you receive a no questions asked refund for most unused non-custom bike, wheels and gear purchased directly from My Bike Shop. You don't even have to call.

Once you've purchased with us, you have until you receive a tracking code to cancel. Once the item is shipped, you're covered by a 30-Day Guarantee. For custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), we charge a 10% restocking fee.

For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer. Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window.

Here's how cancelling a My Bike Shop order works:

1. Search your email for your order confirmation.
2. At the bottom of that email, click the link to check "Status of your order".
3. An email will open up, and you'll include your order number (listed in the subject line), and note asking for a cancellation.

Warranties are at the discretion of the manufacturer.

The buyer is responsible for all return shipping costs.

My Bike Shop cannot be held liable for warranty claims or labor charges carried out by any other business.

If a replacement item is purchased by customer for immediate shipping, the transactions will be deemed as unrelated, and the following steps will still have to be followed for the item in question.

Warranties are processed in the following manner:

• Item is to be returned to MBS with prior approval, and at the buyers expense.
• MBS will contact manufacturer to process warranty claim.
  • If warranty is denied, and it is outside of 30 days no refunds will be processed, and the return shipping is the responsibility of the customer.
  • If the warranty is denied within 30 days of purchase, the customer will have the option of a refund less 15% restocking fee for the used item per our return policy, or to pay shipping for the return of the item to the customer.
• If warranty is approved by the manufacturer, we will follow their protocols to obtain a replacement item.
• When the replacement item arrives to MBS, MBS will ship the replacement item to the customer at no additional charge to the customer.

Accident protection offered by Extend

Life happens, so we've got you covered. Protect your product from accidental damage from day one through your chosen coverage term.

Extend plans covers:

• Hassle-free replacements at no additional cost
• Accidental damage such as breaks and drops
• Power surges and electrical failures

Why choose Extend?

• Simple claims process
• No deductibles