
Garmin
Garmin fēnix® 7X Sapphire Solar - Black DLC Titanium with Black Band - OPEN BOX
$929.99
from $999.99MSRP: $999.99
- SKU:
- 010-02541-22-OPEN
- UPC:
- 753759278311
- Condition:
- New
- Brand:
- Garmin
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- Details
Garmin fēnix® 7X Sapphire Solar - Black DLC Titanium with Black Band - OPEN BOX
- Open Box - no use or wear. Just an unsealed box.
- Full Factory warranty included
- All factory accessories included
- 30-days MBS Guarantee
GO LONGER. GET STRONGER. SEVEN DAYS A WEEK.
Meet any athletic or outdoor challenge with the rugged fēnix 7X Sapphire Solar multisport GPS watch. Its scratch-resistant Power Sapphire™ solar charging lens uses the sun’s energy to extend battery life — powering advanced training features, sports apps, health and wellness monitoring sensors and more.
Get a battery boost from the sunlight, so you can go longer between charges.
How is your body holding up? Wrist-based heart rate1 and Pulse Ox2 will let you know.
Navigate with preloaded TopoActive maps and use built-in Wi-Fi® for easy updates.
Keep great tunes coming with music on your wrist — and no phone to weigh you down.
When it gets dark, the built-in LED flashlight helps keep you going.
Do more. Charge less. Solar charging yields up to 37 days of battery life in smartwatch mode3.
PERFORMANCE BY DESIGN
Updated, ultratough athletic design features a large 1.4” solar charged display and 51 mm case. The watch is tested to U.S. military standards for thermal, shock and water resistance.
TOUCHSCREEN AND BUTTONS
Trusted button controls that work in any environment are matched with a responsive new touchscreen interface for quick access to selections and functions.
PREMIUM MATERIALS
Fit the watch’s look to your lifestyle with a stylish DLC or titanium bezel.
Transform exertion into exhilaration.
BUILT-IN SPORTS APPS
Use preloaded activity profiles for trail running, swimming, running, biking, hiking, rowing, skiing, golfing, surfing, indoor climbing and more.
BACKCOUNTRY SKI
Stay informed when you’re in the snow. This preloaded profile helps distinguish between skiing and climbing. It shows metrics specific to either ascent or descent.
XC SKI DYNAMICS
When paired with the HRM-Pro™ chest strap (sold separately), the ski power metric helps measure the actual exercise load of your cross-country workouts.
SURF-READY FEATURES
Get ready to catch some waves. This fēnix watch works with the Surfline Sessions™ feature, which creates a video of every wave you ride in front of a Surfline® camera4. So you can watch them later and see how you did with your Surfline Sessions subscription.
MTB DYNAMICS
Track the details of every ride with mountain biking metrics plus specialized Grit™ and Flow™ measurements that rate trail difficulty and how smoothly you descend, giving you a score to beat next time.
HIIT WORKOUTS
This activity profile tracks your high-intensity interval training workouts, including AMRAP, EMOM, Tabata and custom. Set the number of rounds, work/rest intervals and more.
DAILY WORKOUT SUGGESTIONS
For training guidance that takes you and your fitness level into account, get daily run and ride recommendations based on your current training load and training status.
VISUAL RACE PREDICTOR
Based on your running history and overall fitness level, this feature provides an estimate of what your pace could be for the distance you want to run. Trend data shows how your training is having an impact over time.
PACEPRO™ TECHNOLOGY
A first-of-its-kind PacePro feature helps keep you on pace with grade-adjusted guidance as you run a course.
CLIMBPRO FEATURE
Use the ClimbPro ascent planner on downloaded courses to see real-time information on your current and upcoming climbs, including gradient, distance and elevation gain — as well as descents and flats.
PERFORMANCE METRICS
View advanced training metrics that include running dynamics, heat- and altitude-adjusted VO2 max, trail running adjustment, recovery advisor and more.
REAL-TIME STAMINA
Use this data to track and manage your exertion — and help avoid overexerting at the start of your run or bike.
RECOVERY TIME ADVISOR
After each workout, recovery time lets you know when you’ll be ready for another hard workout. It even accounts for training intensity and factors such as stress, daily activity and sleep.
Navigate on or off the beaten path.
BUILT-IN FLASHLIGHT
To help guide your way in low-light conditions, a built-in multi-LED flashlight provides quick access to a bright, steady beam of illumination.
MULTI-BAND GNSS SUPPORT
Access multiple global navigation satellite systems (GPS, GLONASS, GALILEO). With the Sapphire Solar editions, get superior accuracy using technology previously only available to the military. Access multiple frequencies sent by navigation satellites for improved position accuracy in areas where GNSS signals are reflected, weak or typically don't penetrate.
ABC SENSORS
Navigate your next trail with ABC sensors, including an altimeter for elevation data, barometer to monitor weather and 3-axis electronic compass.
GOLF COURSE MAPS
Access full-color CourseView maps for more than 42,000 golf courses around the world, and get button targeting and the PlaysLike Distance feature.
SKIVIEW™ MAPS
Take on the slopes with preloaded SkiView maps, and view run names and difficulty ratings for more than 2,000 ski resorts worldwide.
MULTICONTINENT TOPO MAPS
Preloaded TopoActive maps from around the world keep your explorations on track. Use built-in Wi-Fi® connectivity to easily load and update maps and software without using a computer.
UP AHEAD
Get at-a-glance awareness for selected POI checkpoints ahead. View performance metrics, split times and distance/elevation — plus a summary of key trail points coming up.
POWER MANAGER
View how various settings and sensors impact your watch’s battery life, so you can make battery-extending changes on the fly.
SOLAR CHARGED BATTERY
Get up to 28 days of battery life in smartwatch mode with an additional 9 days when solar charging3 — and up to 89 hours in GPS mode with an additional 33 hours when solar charging5.
Know your body better with 24/7 wellness tracking.
WRIST-BASED HEART RATE
Optical heart rate technology gauges activity intensity as well as heart rate variability to calculate your stress level. It also tracks underwater without a heart rate strap.
PULSE OX SENSOR
For altitude acclimation or sleep monitoring, a Pulse Ox sensor2 uses light beams at your wrist to gauge how well your body is absorbing oxygen.
SLEEP SCORE AND ADVANCED SLEEP MONITORING
Get a full breakdown of your light, deep and REM sleep stages. View it all on a dedicated widget that includes your sleep score and insights.
BODY BATTERY™ ENERGY MONITORING
Optimize your body’s energy reserves, using heart rate variability, stress, sleep and other data to gauge when you’re ready to be active or when you may need to rest.
RESPIRATION TRACKING
See how you’re breathing throughout the day, during sleep and during breathwork and yoga activities.
HEALTH MONITORING ACTIVITY
Using data from the watch’s various body status sensors, this feature helps track your daily biometric and wellness trends at a glance.
HYDRATION TRACKING
Log daily fluid intake as a reminder to stay hydrated. When auto goal is enabled, you’ll even see estimated sweat loss after an activity, and your goal will adjust accordingly.
Stay connected with your life on the go.
SMART NOTIFICATIONS
Receive emails, texts and alerts right on your watch when paired with a compatible device.
MUSIC APPS
Download songs plus playlists from your Spotify, Deezer or Amazon Music accounts (subscription may be required). Use wireless headphones (sold separately) for phone-free listening.
GARMIN PAY™ CONTACTLESS PAYMENTS
Breeze through checkout lines with Garmin Pay contactless payment solution through participating providers.
SAFETY AND TRACKING FEATURES
When your watch and phone are paired, your live location can be sent to your contacts manually or — during select outdoor activities — automatically with built-in incident detection6.
CONNECT IQ™ STORE
Download custom watch faces, add data fields, and get apps and widgets from the Connect IQ Store on your compatible smartphone.
Physical & Performance
Display Size | 1.40″ (35.56 mm) diameter |
Display Type | Sunlight-visible, transflective memory-in-pixel (MIP) |
Battery life | Smartwatch: Up to 28 days/37 days with solar* Battery Saver Watch Mode: Up to 90 days/ 1+ year with solar* GPS Only: Up to 89 hours/122 hours with solar** All Satellite Systems: Up to 63 hours/77 hours with solar* All Satellite Systems and Multi-band: Up to 36 hours/ 41 hours with solar** All Satellite Systems and Music: Up to 16 hours Max Battery GPS: Up to 213 hours/ 578 hours with solar** Expedition GPS: Up to 62 days/ 139 days with solar* *Solar charging, assuming all-day wear with 3 hours per day outside in 50,000 lux conditions **Solar charging, assuming use in 50,000 lux conditions |
Display Resolution | 280 x 280 pixels |
GPS | Yes |
Weight | 89 g with silicone band (case only: 61 g) |
Maps & Navigation
Memory/History | 16 GB |
Features
STR3AMUP! PC tool for streaming biometrics | No |
Multi-frequency Positioning | Yes |
3-axis compass with HSI (horizontal situation indicator) | No |
Touch and/or button lock | Yes |
Preloaded ski resort maps | Yes |
Wind speed and direction (requires connection to Garmin Golf app) | No |
Live Event Sharing | Yes |
Sleep | Yes (Advanced) |
Battery saver (customizable low power watch) | Yes |
Swing Tempo | No |
Plays and controls watch music | Yes |
APNEA mode | No |
Ground contact time and balance (shows how much time, in the running motion, your foot is on the ground rather than in flight and lets you check your running symmetry) | yes (with compatible accessory) |
Critical swim speed | Yes |
Training load focus | Yes |
Compatible with Varia Vision™ (head-mounted display) | Yes |
HR alerts | Yes |
Training Effect (anaerobic) | Yes |
Abnormal Heart Rate Alerts | yes (high and low) |
Vertical speed | Yes |
Lactate threshold (through analysis of your pace and heart rate, estimates the point where your muscles start to rapidly fatigue) | yes (with compatible accessory) |
Number of transmitters supported | No |
MTB Grit & Flow | Yes |
Customizable data pages | Yes |
Configurable lap alerts | Yes |
Incident Detection during select activities | Yes |
Physio TrueUp | Yes |
Custom alerts | Yes |
NEXRAD on moving map | No |
Back to start | Yes |
Vertical oscillation and ratio (the degree of 'bounce' in your running motion and the cost-benefit ratio with stride length) | yes (with compatible accessory) |
Altimeter with adjustable baro setting | No |
Physical size | 51 x 51 x 14.9 mm Fits wrists with the following circumference: Silicone band: 127-210 mm Leather band: 135-213 mm Fabric band: 135-213 mm Metal band: 135-225 mm |
Move bar (displays on device after a period of inactivity; walk for a couple of minutes to reset it) | Yes |
Music storage | Up to 2,000 songs |
Live Delta Time | No |
Automatic altitude adjustment | No |
Bezel Material | Titanium |
Hazards and course targets | Yes |
TruSwing™ compatible | Yes |
UltraTrac mode | Yes |
VO2 Max (Trail Run) | Yes |
Up Ahead | Yes |
Preloaded race tracks | No |
Pulse Ox Blood Oxygen Saturation Monitor | Yes |
Relaxation breathing timer | Yes |
% HR max | Yes |
In Case of Emergency (I.C.E.) | No |
Gas time remaining | No |
Case material | Fibre-reinforced polymer with metal rear cover |
Water rating | 10 ATM |
Subwave™ Support | No |
Audible alerts | No |
Color display | Yes |
Wrist-based Heart Rate (constant, every second) | Yes |
Find My Phone | Yes |
Stride length (real time) | yes (with compatible accessory) |
Bike lap and lap maximum power (with power sensor) | Yes |
Open-water swim metrics (distance, pace, stroke count/rate, stroke distance, swim efficiency (SWOLF), calories) | Yes |
Training Effect | Yes |
Spectator messaging | No |
Advanced workouts | Yes |
Trendline™ Popularity Routing | Yes |
Strava Live Segments | Yes |
Timer | Yes |
Courses | Yes |
Respiration rate (during exercise) | yes (with compatible accessory) |
Wirelessly receive flight plans from Garmin Pilot™ | No |
Intensity minutes | Yes |
Interval training | Yes |
Alerts (triggers alarm when you reach goals including time, distance, heart rate or calories) | Yes |
Pairs with Garmin Connect™ Mobile | Yes |
Touchscreen | Yes |
Virtual starting line | No |
Preloaded topographical maps | Yes |
Sun and moon information | yes (via Connect IQ™) |
Automatically saves dive entry and exit locations | No |
HRV stress test (measures your heart rate variability while standing still, for 3 minutes, to provide you with an estimated stress level; the scale of this is 1 to 100; low scores indicate lower stress levels) | yes (with compatible accessory) |
Sight 'N Go | Yes |
Pulse Ox Blood Oxygen Saturation | yes (spot-check, and optional all-day acclimation and in sleep) |
Projected waypoint | Yes |
Bread crumb trail in real time | Yes |
Customizable activity profiles | Yes |
Auto start/end dive | No |
Connect IQ™ (downloadable watch faces, data fields, widgets and apps) | Yes |
Cadence (provides real-time number of steps per minute) | Yes |
Controls smartphone music | Yes |
Power meter compatible | Yes |
LED flashlight | Yes |
Improved recovery time | Yes |
APNEA hunt mode | No |
60-minute activity goal | No |
Manual multisport activities | Yes |
Chores | No |
Moving Map with aviation airports, navaids, roads, bodies of water and more | No |
Point-to-point navigation | Yes |
Anchor Alarm | No |
Gauge mode | No |
PacePro™ Pacing Strategies | Yes |
Yardage to layups/doglegs | Yes |
Auto Pause® | Yes |
Running dynamics | yes (with compatible accessory) |
Esports Activity | No |
Full vector map | Yes |
Body Battery™ Energy Monitor | Yes |
BLUETOOTH phone calling and voice assistant support | No |
Accelerometer | Yes |
Recovery time | Yes |
Custom dive data screens | No |
Drill logging (pool swim only) | Yes |
Preloaded with 42,000 courses worldwide | Yes |
Track timer | No |
Strap material | Silicone |
Race App | No |
Round timer/odometer | Yes |
Smart trainer control | Yes |
Heat and altitude acclimation | Yes |
Cardio workouts | Yes |
Connected GPS | No |
Performance condition (after running 6–20 minutes, compares your real-time condition to your average fitness level) | Yes |
Galileo | Yes |
Distance traveled | Yes |
Manual lap | Yes |
GPS-based distance, time and pace | Yes |
Realtime stamina | Yes |
Nitrox support | No |
Assistance | Yes |
Race predictor | Yes |
Stealth Mode | No |
Pairs with Garmin Golf app | Yes |
Auto lap splits | No |
"Repeat on" rest timer (pool swim only) | Yes |
Pilates workouts | Yes |
GPS coordinates | Yes |
Lap Time Repeatability Score (LTR) | No |
Air integration | No |
Audio prompts | Yes |
Auto CourseView updates | Yes |
Downloadable training plans | Yes |
Measures shot distance (calculates exact yardage for shots from anywhere on course) | Automatic |
Closed Circuit Rebreather (CCR) | No |
Heart rate from external HRM (real-time during rests, interval and session stats during rests, and automatic heart rate download post-swim) | yes (with HRM-Tri™, HRM-Swim™ and HRM-Pro™) |
Compatible with Varia™ radar (rear-facing radar) | Yes |
Task timers (2, 5, 10, 15, 20 and 30 minutes) | No |
Pool swim workouts | Yes |
Assistance Plus | No |
Multi-gas mode | No |
Race an Activity | Yes |
Kill switch | No |
Hot keys | Yes |
Single-gas mode | No |
Activity history on watch | Yes |
On-screen workout animations | Yes |
Auto max HR | Yes |
Daily suggested workouts | Yes |
Foot pod capable | Yes |
Compatible with Vector™ (power meter) | Yes |
Phone-free text messaging | No |
Tournament legal | Yes |
Race an activity | Yes |
Finish time | Yes |
Elevation profile | Yes |
Automatic sync (automatically transfers data to Garmin Connect) | No |
PlaysLike distance | Yes |
Virtual Partner | Yes |
VO2 Max (Run) | Yes |
Relaxation reminders | Yes |
Reminder alerts | No |
Training Load (your total training load for the last 7 days calculated from estimated EPOC) | Yes |
Compatible with BaseCamp™ | Yes |
Chronograph | No |
Available gym activity profiles | Strength, HIIT, Cardio and Elliptical Training, Stair Stepping, Floor Climbing, Indoor Rowing, Pilates and Yoga |
Ambient light sensor | No |
Touch-targeting (touch target on display to see the distance to any point) | Yes |
Stroke type detection (freestyle, backstroke, breaststroke, butterfly) (pool swim only) | Yes |
In-flight Pulse Ox | No |
Yardage to F/M/B (distance to front, middle and back of green) | Yes |
Calendar | Yes |
Barometric altimeter | Yes |
Unlock new step icons | No |
On-device Connect IQ™ Store | Yes |
Weather | Yes |
Auto Lap® | Yes |
Sunrise/sunset times | Yes |
Pacing alerts (pool swim only) | Yes |
Floors climbed | Yes |
Respiration rate (24x7) | Yes |
Gas consumption rate | No |
% HRR | Yes |
Ballistics calculator | No |
On-screen workout muscle maps | No |
Basic rest timer (up from 0) (pool swim only) | Yes |
Available outdoor recreation profiles | Hiking, Indoor Climbing, Bouldering, Climbing, Mountain Biking, Skiing, Snowboarding, XC Skiing, Stand Up Paddleboarding, Rowing, Kayaking, Surfing, Hunting, Jumpmaster, Tactical, Kiteboard, Windsurf, Snowshoe , tennis, pickleball |
TracBack® | Yes |
Advanced Vector support | Yes |
Handicap scoring | Yes |
Primary benefit (Training Effect labels) | Yes |
HR zones | Yes |
Auto rest (pool swim only) | Yes |
Stat tracking (strokes, putts per round, greens and fairways hit) | Yes |
Connectivity | Bluetooth®, ANT+®, Wi-Fi® |
Sleep score and insights | Yes |
Custom targets | Yes |
Downloadable cartography support | Yes |
Available run profiles | Running, Track Running, Treadmill Running, Indoor Track Running, Trail Running, Virtual Running, Ultra Running |
Run workouts | Yes |
Stopwatch | Yes |
Worldwide airport database(s) | No |
Waypoint information page | No |
GPS speed and distance | Yes |
Round-trip course creator (running/cycling) | Yes |
Area calculation | yes (via Connect IQ™) |
Find My Watch | Yes |
Automatic club tracking compatible (requires accessory) | Yes |
Connext avionics connectivity | No |
Preloaded road and trail maps | Yes |
VIRB® Remote | Yes |
Smartphone compatibility | iPhone®, Android™ |
Dual grid coordinates | Yes |
Expedition GPS Activity | Yes |
TrueUp™ | Yes |
Multiple time zones with Zulu/UTC | No |
Trimix support | No |
Compatible with Varia™ lights | Yes |
Thermometer | Yes |
Hydration | Yes (in Garmin Connect™ and optional Connect IQ™ widget) |
Alarm clock | Yes |
Group LiveTrack | Yes |
Gyroscope | Yes |
Underwater wrist-based heart rate | Yes |
Countdown start (pool swim only) | Yes |
Health snapshot | Yes |
ClimbPro™ Ascent Planner | Yes |
Night vision mode | No |
Available swim profiles | Pool Swimming, Open Water Swimming, Swimming/Running |
Tempo Training | No |
Power Modes - customizable in-activity battery settings | Yes |
Move IQ™ | Yes |
Speed and cadence sensor support (w/sensor) | Yes |
Garmin Elevate™ wrist heart rate monitor | Yes |
Tides | No |
GLONASS | Yes |
Smart Notifications | Yes |
Garmin Pay™ | Yes |
Automatic daylight saving time | Yes |
Yoga workouts | Yes |
Depth sensor | No |
Time/date | Yes |
Sync dive log to Garmin Dive™ Mobile app | No |
Rewards (coins) | No |
Virtual caddie | No |
Calories burned | Yes |
Toe-to-Toe™ Challenges app | yes (optional Connect IQ Toe-to-Toe™ Challenges app) |
Garmin Live Segments | Yes |
HR Broadcast (broadcasts HR data over ANT+™ to paired devices) | Yes |
Total ascent/descent | Yes |
Auto multisport activities | Yes |
Last race summary | No |
Cycle Map (routable cycling-specific street map) | Yes |
PinPointer | Yes |
Step counter | Yes |
Quick Release bands | No |
Trail run auto climb | Yes |
Barometric trend indicator with Storm Alert | Yes |
Automatic rep counting | Yes |
LiveTrack | Yes |
HR calories | Yes |
Tides | yes (via Connect IQ™) |
Time and distance alerts | Yes |
Garmin Connect™ Challenges app | Yes (optional Connect IQ app) |
XERO™ Locations | Yes |
All-day Stress | Yes |
Tack assist mode | No |
Worldwide NAVAID and Intersection database(s) | No |
Available cycling profiles | Biking, Indoor Biking, Mountain Biking, Triathlon |
HIIT workouts | Yes |
Future elevation plot | Yes |
QuickFit™ watch band compatible | Included (26 mm) |
Orienteering | No |
Text response/reject phone call with text (Android™ only) | Yes |
Around Me mode | Yes |
Realtime settings sync with Garmin Connect™ mobile | Yes |
Hunt/fish calendar | yes (via Connect IQ™) |
Course guidance | Yes |
GPS Time Sync | Yes |
Countdown timer | No |
Auto scroll | Yes |
Analog hands | No |
Compass | Yes |
Digital scorecard | Yes |
Lens Material | Power Sapphire™ |
Green View with manual pin position | Yes |
Strength workouts | Yes |
Distance to destination | Yes |
Women's Health | Yes (in Garmin Connect™ and optional Connect IQ™ widget) |
Training Status (lets you see if you’re training effectively by tracking your training history and fitness level trend.) | Yes |
Pool swim metrics (lengths, distance, pace, stroke count, swim efficiency (SWOLF), calories) | Yes |
Daily Resting Heart Rate | Yes |
Auto goal (learns your activity level and assigns a daily step goal) | Yes |
Garmin AutoShot™ | Yes |
Fitness Age | yes (in app) |
FTP (Functional Threshold Power) | yes (with compatible accessory) |
Dive ascent/descent rate indicator | No |
Built-in barometer and tide tables | No |
- Shipping, returns and exchanges
- Products warranty
- Extend
PROCESSING TIMES
Bikes
Approximately 5-7 days total
Wheels & Frames
1-2 business days (Wheels sold without accessories or installation)
Small Parts
1-2 business days
DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days.
Orders placed after 5pm Friday and on weekends will be processed the following Monday. Orders placed on holidays will be processed the following business day.
Shipping rates and delivery estimates
Once your order has been processed, please allow for 2-3 business days for it to be shipped.
Shipment to P.O. boxes or APO/FPO addresses
Please note we do not currently ship to P.O. boxes or APO/FPO Addresses.
Shipment confirmation and order tracking
Once your order has shipped you will receive a shipment confirmation and order tracking email.
RETURN POLICY
We want you to be beyond happy with your purchase from My Bike Shop! So most bikes, wheels and gear we sell are backed by our 30-Day Satisfaction Guarantee. We're able to offer this because every bike must meet our rigorous and meticulous 72-Point Inspection before being sold and shipped, and all wheels and gear must meet specific certification standards as well prior to shipping. If for any reason you're not satisfied with your item(s), just let us know and we'll make it right or take it back. It's that simple. We aim to please, but if the item(s) and our service do not meet your expectations or work out otherwise, just ship it back our way for a refund (certain fees may apply).
All orders are covered by the MBS 30-Day satisfaction Guarantee, but in some cases there are re-stocking fees associated with the cancellation or return of an order. Please review the following guidelines as it relates to your order:
Canceled orders of any* item prior to shipping will be refunded 100%.
Items that have been modified in any way (including decal removal) cannot be returned or refunded.
Wheels that have been damaged in any way, or are otherwise now unrideable cannot be returned for a refund, but must go through warranty or crash replacement.
Helmets that have had tags or safety stickers removed, or have been ridden in are not eligible for return.
My Bike Shop cannot be held liable for warranty claims or labor charges carried out by any other business.
Orders for return that have shipped to the customer, are within the 30-Day window and have been installed or used otherwise, can be returned for a refund minus a 15% restocking fee once received back in the MBS warehouse. Return shipping is the responsibility of the customer. MBS will review item(s) once received to verify condition prior to issuing the refund.
Wheel accessory installation fees are non-refundable.
Items that have been damaged from use during the 30 day period are not eligible for return. This includes, but is not limited to: Scratched or dented wheels, scratched or gouged items of any kind, items that have been damaged by improper installation, items with damaged bolts.
Electronics (including, but not limited to activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras) that have had their sealing stickers broken, have been removed from the box, turned on, had the screen protector removed (if applicable), used, or otherwise set up for any length of time will incur a 15% restocking fee.
*Soft goods with tags removed, or that have been worn are not eligible for return, and are exempt from this policy.
Custom orders do not apply.
Custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), are charged a 10% restocking fee. For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer.
CANCELLATION POLICY
As part of our commitment to 100% customer service satisfaction, you receive a no questions asked refund for most unused non-custom bike, wheels and gear purchased directly from My Bike Shop. You don't even have to call.
Once you've purchased with us, you have until you receive a tracking code to cancel. Once the item is shipped, you're covered by a 30-Day Guarantee. For custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), we charge a 10% restocking fee.
For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer. Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window.
Here's how cancelling a My Bike Shop order works:
- Search your email for your order confirmation.
- At the bottom of that email, click the link to check "Status of your order".
- An email will open up, and you'll include your order number (listed in the subject line), and note asking for a cancellation.
Warranties are at the discretion of the manufacturer.
The buyer is responsible for all return shipping costs.
My Bike Shop cannot be held liable for warranty claims or labor charges carried out by any other business.
If a replacement item is purchased by customer for immediate shipping, the transactions will be deemed as unrelated, and the following steps will still have to be followed for the item in question.
Warranties are processed in the following manner:
- Item is to be returned to MBS with prior approval, and at the buyers expense.
- MBS will contact manufacturer to process warranty claim.
- If warranty is denied, and it is outside of 30 days no refunds will be processed, and the return shipping is the responsibility of the customer.
- If the warranty is denied within 30 days of purchase, the customer will have the option of a refund less 15% restocking fee for the used item per our return policy, or to pay shipping for the return of the item to the customer.
- If warranty is approved by the manufacturer, we will follow their protocols to obtain a replacement item.
- When the replacement item arrives to MBS, MBS will ship the replacement item to the customer at no additional charge to the customer.

Accident protection offered by Extend
Life happens, so we've got you covered. Protect your product from accidental damage from day one through your chosen coverage term.
Extend plans covers:
- Hassle-free replacements at no additional cost
- Accidental damage such as breaks and drops
- Power surges and electrical failures
Why choose Extend?
- Simple claims process
- No deductibles
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We're always here to help!
Don't see your question here? Check out Klarna's full FAQs page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service or by downloading the Klarna app.
What happens if I make a return?
If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select "report a return", and we'll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.
There's something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer's dispute instructions and "report a problem" in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and "report a problem" to pause your statement until you've received your order.
My statement is incorrect. What should I do?
If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and "report a problem" to pause your statement until the details have been corrected.
ABOUT KLARNA
We're on a mission to reshape shopping, by elevating the entire shopping experience from browsing to owning. We do this by giving you the benefits of convenience, perks and inspiration.
Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. We have 3,500 employees across 17 countries, and are leading the way for alternative payments by serving 90 million consumers and 250,000 retailer's payment solutions.
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