• Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band
  • Garmin fenix® 7 Solar - Slate Gray with Black Band

Garmin

Garmin fenix® 7 Solar - Slate Gray with Black Band

$799.99

MSRP: $799.99

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SKU:
010-02540-10
UPC:
753759278045
Condition:
New
Brand:
Garmin
Base product —
$799.99
Total —
$799.99
  • Free shipping over $50 in the United States
  • Shop now and pay later with Klarna
  • MBS family points with every purchase
  • Easy 30 days exchanges and returns
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  • Price excludes any applicable VAT, duties and custom import fees for international orders
  • Details

GO LONGER. GET STRONGER. SEVEN DAYS A WEEK.

Meet any athletic or outdoor challenge with the rugged fēnix 7 Solar multisport GPS watch. Its Power Glass™ solar charging lens uses the sun’s energy to extend battery life — powering advanced training features, sports apps, health and wellness monitoring sensors and more.


Get a battery boost from the sunlight, so you can go longer between charges.

How is your body holding up? Wrist-based heart rate1 and Pulse Ox2 will let you know.

Need a running coach that knows the terrain? Check out the PacePro™ feature.

Run and ride — it’s what you do. Tracking all your stats — it’s what we do.

Keep great tunes coming with music on your wrist — and no phone to weigh you down.

Do more. Charge less. Solar charging yields up to 22 days of battery life in smartwatch mode3.


PERFORMANCE BY DESIGN
Updated, ultratough athletic design features a large 1.3” solar charged display and 47 mm case. The watch is tested to U.S. military standards for thermal, shock and water resistance.

TOUCHSCREEN AND BUTTONS
Trusted button controls that work in any environment are matched with a responsive new touchscreen interface for quick access to selections and functions.

PREMIUM MATERIALS
Fit the watch’s look to your lifestyle with a stylish stainless steel bezel.


Transform exertion into exhilaration.

BUILT-IN SPORTS APPS
Use preloaded activity profiles for trail running, swimming, running, biking, hiking, rowing, skiing, golfing, surfing, indoor climbing and more.

BACKCOUNTRY SKI
Stay informed when you’re in the snow. This preloaded profile helps distinguish between skiing and climbing. It shows metrics specific to either ascent or descent.

XC SKI DYNAMICS
When paired with the HRM-Pro™ chest strap (sold separately), the ski power metric helps measure the actual exercise load of your cross-country workouts.

SURF-READY FEATURES
Get ready to catch some waves. This fēnix watch works with the Surfline Sessions™ feature, which creates a video of every wave you ride in front of a Surfline® camera4. So you can watch them later and see how you did with your Surfline Sessions subscription.

MTB DYNAMICS
Track the details of every ride with mountain biking metrics plus specialized Grit™ and Flow™ measurements that rate trail difficulty and how smoothly you descend, giving you a score to beat next time.

HIIT WORKOUTS
This activity profile tracks your high-intensity interval training workouts, including AMRAP, EMOM, Tabata and custom. Set the number of rounds, work/rest intervals and more.

DAILY WORKOUT SUGGESTIONS
For training guidance that takes you and your fitness level into account, get daily run and ride recommendations based on your current training load and training status.

VISUAL RACE PREDICTOR
Based on your running history and overall fitness level, this feature provides an estimate of what your pace could be for the distance you want to run. Trend data shows how your training is having an impact over time.

PACEPRO™ TECHNOLOGY
A first-of-its-kind PacePro feature helps keep you on pace with grade-adjusted guidance as you run a course.

CLIMBPRO FEATURE
Use the ClimbPro ascent planner on downloaded courses to see real-time information on your current and upcoming climbs, including gradient, distance and elevation gain — as well as descents and flats.

PERFORMANCE METRICS
View advanced training metrics that include running dynamics, heat- and altitude-adjusted VO2 max, trail running adjustment, recovery advisor and more.

REAL-TIME STAMINA
Use this data to track and manage your exertion — and help avoid overexerting at the start of your run or bike.

RECOVERY TIME ADVISOR
After each workout, recovery time lets you know when you’ll be ready for another hard workout. It even accounts for training intensity and factors such as stress, daily activity and sleep.


Navigate on or off the beaten path.

MULTI-GNSS SUPPORT
Access multiple global navigation satellite systems (GPS, GLONASS and Galileo) to track in more challenging environments than GPS alone.

ABC SENSORS
Navigate your next trail with ABC sensors, including an altimeter for elevation data, barometer to monitor weather and 3-axis electronic compass.

GOLF COURSE MAPS
Access full-color CourseView maps for more than 42,000 golf courses around the world, and get button targeting and the PlaysLike Distance feature.

SKIVIEW™ MAPS
Take on the slopes with preloaded SkiView maps, and view run names and difficulty ratings for more than 2,000 ski resorts worldwide.

MULTICONTINENT TOPO MAPS
Download TopoActive maps from around the world to keep your explorations on track. Use built-in Wi-Fi® connectivity to easily load and update maps and software without using a computer.

UP AHEAD
Get at-a-glance awareness for selected POI checkpoints ahead. View performance metrics, split times and distance/elevation — plus a summary of key trail points coming up.

POWER MANAGER
View how various settings and sensors impact your watch’s battery life, so you can make battery-extending changes on the fly.

SOLAR CHARGED BATTERY
Get up to 18 days of battery life in smartwatch mode with an additional 4 days when solar charging3 — and up to 57 hours in GPS mode with an additional 16 hours when solar charging5.


Know your body better with 24/7 wellness tracking.

WRIST-BASED HEART RATE
Optical heart rate technology gauges activity intensity as well as heart rate variability to calculate your stress level. It also tracks underwater without a heart rate strap.

PULSE OX SENSOR
For altitude acclimation or sleep monitoring, a Pulse Ox sensor2 uses light beams at your wrist to gauge how well your body is absorbing oxygen.

SLEEP SCORE AND ADVANCED SLEEP MONITORING
Get a full breakdown of your light, deep and REM sleep stages. View it all on a dedicated widget that includes your sleep score and insights.

BODY BATTERY™ ENERGY MONITORING
Optimize your body’s energy reserves, using heart rate variability, stress, sleep and other data to gauge when you’re ready to be active or when you may need to rest.

RESPIRATION TRACKING
See how you’re breathing throughout the day, during sleep and during breathwork and yoga activities.

HEALTH MONITORING ACTIVITY
Using data from the watch’s various body status sensors, this feature helps track your daily biometric and wellness trends at a glance.

HYDRATION TRACKING
Log daily fluid intake as a reminder to stay hydrated. When auto goal is enabled, you’ll even see estimated sweat loss after an activity, and your goal will adjust accordingly.


Stay connected with your life on the go.

SMART NOTIFICATIONS
Receive emails, texts and alerts right on your watch when paired with a compatible device.

MUSIC APPS
Download songs plus playlists from your Spotify, Deezer or Amazon Music accounts (subscription may be required). Use wireless headphones (sold separately) for phone-free listening.

GARMIN PAY™ CONTACTLESS PAYMENTS
Breeze through checkout lines with Garmin Pay contactless payment solution through participating providers.

SAFETY AND TRACKING FEATURES
When your watch and phone are paired, your live location can be sent to your contacts manually or — during select outdoor activities — automatically with built-in incident detection6.

CONNECT IQ™ STORE
Download custom watch faces, add data fields, and get apps and widgets from the Connect IQ Store on your compatible smartphone.

Physical & Performance

Display Size 1.30″ (33.02 mm) diameter
Display Type Sunlight-visible, transflective memory-in-pixel (MIP)
Battery life Smartwatch: Up to 18 days/22 days with solar*
Battery Saver Watch Mode: Up to 57 days/173 days with solar*
GPS Only: Up to 57 hours/73 hours with solar**
All Satellite Systems: Up to 40 hours/48 hours with solar*
All Satellite Systems and Music: Up to 10 hours
Max Battery GPS: Up to 136 hours/ 289 hours with solar**
Expedition GPS: Up to 40 days/ 74 days with solar*
*Solar charging, assuming all-day wear with 3 hours per day outside in 50,000 lux conditions
**Solar charging, assuming use in 50,000 lux conditions
Display Resolution 260 x 260 pixels
GPS Yes
Weight 79 g (case only: 56 g)

Maps & Navigation

Memory/History 16 GB

Features

STR3AMUP! PC tool for streaming biometrics No
Multi-frequency Positioning Yes
3-axis compass with HSI (horizontal situation indicator) No
Touch and/or button lock Yes
Preloaded ski resort maps Yes
Wind speed and direction (requires connection to Garmin Golf app) No
Live Event Sharing Yes
Sleep Yes (Advanced)
Battery saver (customizable low power watch) Yes
Swing Tempo No
Plays and controls watch music Yes
APNEA mode No
Ground contact time and balance (shows how much time, in the running motion, your foot is on the ground rather than in flight and lets you check your running symmetry) yes (with compatible accessory)
Critical swim speed Yes
Training load focus Yes
Compatible with Varia Vision™ (head-mounted display) Yes
HR alerts Yes
Training Effect (anaerobic) Yes
Abnormal Heart Rate Alerts yes (high and low)
Vertical speed Yes
Lactate threshold (through analysis of your pace and heart rate, estimates the point where your muscles start to rapidly fatigue) yes (with compatible accessory)
Number of transmitters supported No
MTB Grit & Flow Yes
Customizable data pages Yes
Configurable lap alerts Yes
Incident Detection during select activities Yes
Physio TrueUp Yes
Custom alerts Yes
NEXRAD on moving map No
Back to start Yes
Vertical oscillation and ratio (the degree of 'bounce' in your running motion and the cost-benefit ratio with stride length) yes (with compatible accessory)
Altimeter with adjustable baro setting No
Physical size 47 x 47 x 14.5 mm
Fits wrists with the following circumference:
Silicone band: 125-208 mm
Leather band: 132-210 mm
Fabric band: 132-210 mm
Metal band: 132-215 mm
Move bar (displays on device after a period of inactivity; walk for a couple of minutes to reset it) Yes
Music storage Up to 2,000 songs
Live Delta Time No
Automatic altitude adjustment No
Bezel Material Stainless steel
Hazards and course targets Yes
TruSwing™ compatible Yes
UltraTrac mode Yes
VO2 Max (Trail Run) Yes
Up Ahead Yes
Preloaded race tracks No
Pulse Ox Blood Oxygen Saturation Monitor Yes
Relaxation breathing timer Yes
% HR max Yes
In Case of Emergency (I.C.E.) No
Gas time remaining No
Case material Fibre-reinforced polymer with metal rear cover
Water rating 10 ATM
Subwave™ Support No
Audible alerts No
Color display Yes
Wrist-based Heart Rate (constant, every second) Yes
Find My Phone Yes
Stride length (real time) yes (with compatible accessory)
Bike lap and lap maximum power (with power sensor) Yes
Open-water swim metrics (distance, pace, stroke count/rate, stroke distance, swim efficiency (SWOLF), calories) Yes
Training Effect Yes
Spectator messaging No
Advanced workouts Yes
Trendline™ Popularity Routing Yes
Strava Live Segments Yes
Timer Yes
Courses Yes
Respiration rate (during exercise) yes (with compatible accessory)
Wirelessly receive flight plans from Garmin Pilot™ No
Intensity minutes Yes
Interval training Yes
Alerts (triggers alarm when you reach goals including time, distance, heart rate or calories) Yes
Pairs with Garmin Connect™ Mobile Yes
Touchscreen Yes
Virtual starting line No
Preloaded topographical maps No
Sun and moon information yes (via Connect IQ™)
Automatically saves dive entry and exit locations No
HRV stress test (measures your heart rate variability while standing still, for 3 minutes, to provide you with an estimated stress level; the scale of this is 1 to 100; low scores indicate lower stress levels) yes (with compatible accessory)
Sight 'N Go Yes
Pulse Ox Blood Oxygen Saturation yes (spot-check, and optional all-day acclimation and in sleep)
Projected waypoint Yes
Bread crumb trail in real time Yes
Customizable activity profiles Yes
Auto start/end dive No
Connect IQ™ (downloadable watch faces, data fields, widgets and apps) Yes
Cadence (provides real-time number of steps per minute) Yes
Controls smartphone music Yes
Power meter compatible Yes
Improved recovery time Yes
APNEA hunt mode No
60-minute activity goal No
Manual multisport activities Yes
Chores No
Moving Map with aviation airports, navaids, roads, bodies of water and more No
Point-to-point navigation Yes
Anchor Alarm No
Gauge mode No
PacePro™ Pacing Strategies Yes
Yardage to layups/doglegs Yes
Auto Pause® Yes
Running dynamics yes (with compatible accessory)
Esports Activity No
Full vector map Yes
Body Battery™ Energy Monitor Yes
BLUETOOTH phone calling and voice assistant support No
Accelerometer Yes
Recovery time Yes
Custom dive data screens No
Drill logging (pool swim only) Yes
Preloaded with 42,000 courses worldwide Yes
Track timer No
Strap material Silicone
Race App No
Round timer/odometer Yes
Smart trainer control Yes
Heat and altitude acclimation Yes
Cardio workouts Yes
Connected GPS No
Performance condition (after running 6–20 minutes, compares your real-time condition to your average fitness level) Yes
Galileo Yes
Distance traveled Yes
Manual lap Yes
GPS-based distance, time and pace Yes
Realtime stamina Yes
Nitrox support No
Assistance Yes
Race predictor Yes
Stealth Mode No
Pairs with Garmin Golf app Yes
Auto lap splits No
"Repeat on" rest timer (pool swim only) Yes
Pilates workouts Yes
GPS coordinates Yes
Lap Time Repeatability Score (LTR) No
Air integration No
Audio prompts Yes
Auto CourseView updates Yes
Downloadable training plans Yes
Measures shot distance (calculates exact yardage for shots from anywhere on course) Automatic
Closed Circuit Rebreather (CCR) No
Heart rate from external HRM (real-time during rests, interval and session stats during rests, and automatic heart rate download post-swim) yes (with HRM-Tri™, HRM-Swim™ and HRM-Pro™)
Compatible with Varia™ radar (rear-facing radar) Yes
Task timers (2, 5, 10, 15, 20 and 30 minutes) No
Pool swim workouts Yes
Assistance Plus No
Multi-gas mode No
Race an Activity Yes
Kill switch No
Hot keys Yes
Single-gas mode No
Activity history on watch Yes
On-screen workout animations Yes
Auto max HR Yes
Daily suggested workouts Yes
Foot pod capable Yes
Compatible with Vector™ (power meter) Yes
Phone-free text messaging No
Tournament legal Yes
Race an activity Yes
Finish time Yes
Elevation profile Yes
Automatic sync (automatically transfers data to Garmin Connect) No
PlaysLike distance Yes
Virtual Partner Yes
VO2 Max (Run) Yes
Relaxation reminders Yes
Reminder alerts No
Training Load (your total training load for the last 7 days calculated from estimated EPOC) Yes
Compatible with BaseCamp™ Yes
Chronograph No
Available gym activity profiles Strength, HIIT, Cardio and Elliptical Training, Stair Stepping, Floor Climbing, Indoor Rowing, Pilates and Yoga
Ambient light sensor No
Touch-targeting (touch target on display to see the distance to any point) Yes
Stroke type detection (freestyle, backstroke, breaststroke, butterfly) (pool swim only) Yes
In-flight Pulse Ox No
Yardage to F/M/B (distance to front, middle and back of green) Yes
Calendar Yes
Barometric altimeter Yes
Unlock new step icons No
On-device Connect IQ™ Store Yes
Weather Yes
Auto Lap® Yes
Sunrise/sunset times Yes
Pacing alerts (pool swim only) Yes
Floors climbed Yes
Respiration rate (24x7) Yes
Gas consumption rate No
% HRR Yes
Ballistics calculator No
On-screen workout muscle maps No
Basic rest timer (up from 0) (pool swim only) Yes
Available outdoor recreation profiles Hiking, Indoor Climbing, Bouldering, Climbing, Mountain Biking, Skiing, Snowboarding, XC Skiing, Stand Up Paddleboarding, Rowing, Kayaking, Surfing, Hunting, Jumpmaster, Tactical, Kiteboard, Windsurf, Snowshoe
TracBack® Yes
Advanced Vector support Yes
Handicap scoring Yes
Primary benefit (Training Effect labels) Yes
HR zones Yes
Auto rest (pool swim only) Yes
Stat tracking (strokes, putts per round, greens and fairways hit) Yes
Connectivity Bluetooth®, ANT+®, Wi-Fi®
Sleep score and insights Yes
Custom targets Yes
Downloadable cartography support Yes
Available run profiles Running, Track Running, Treadmill Running, Indoor Track Running, Trail Running, Virtual Running, Ultra Running
Run workouts Yes
Stopwatch Yes
Worldwide airport database(s) No
Waypoint information page No
GPS speed and distance Yes
Round-trip course creator (running/cycling) Yes
Area calculation yes (via Connect IQ™)
Find My Watch Yes
Automatic club tracking compatible (requires accessory) Yes
Connext avionics connectivity No
Preloaded road and trail maps No
VIRB® Remote Yes
Smartphone compatibility iPhone®, Android™
Dual grid coordinates Yes
Expedition GPS Activity Yes
TrueUp™ Yes
Multiple time zones with Zulu/UTC No
Trimix support No
Compatible with Varia™ lights Yes
Thermometer Yes
Hydration Yes (in Garmin Connect™ and optional Connect IQ™ widget)
Alarm clock Yes
Group LiveTrack Yes
Gyroscope Yes
Underwater wrist-based heart rate Yes
Countdown start (pool swim only) Yes
Health snapshot Yes
ClimbPro™ Ascent Planner Yes
Night vision mode No
Available swim profiles Pool Swimming, Open Water Swimming, Swimming/Running
Tempo Training No
Power Modes - customizable in-activity battery settings Yes
Move IQ™ Yes
Speed and cadence sensor support (w/sensor) Yes
Garmin Elevate™ wrist heart rate monitor Yes
Tides No
GLONASS Yes
Smart Notifications Yes
Garmin Pay™ Yes
Automatic daylight saving time Yes
Yoga workouts Yes
Depth sensor No
Time/date Yes
Sync dive log to Garmin Dive™ Mobile app No
Rewards (coins) No
Virtual caddie No
Calories burned Yes
Toe-to-Toe™ Challenges app yes (optional Connect IQ Toe-to-Toe™ Challenges app)
Garmin Live Segments Yes
HR Broadcast (broadcasts HR data over ANT+™ to paired devices) Yes
Total ascent/descent Yes
Auto multisport activities Yes
Last race summary No
Cycle Map (routable cycling-specific street map) Yes
PinPointer Yes
Step counter Yes
Quick Release bands No
Trail run auto climb Yes
Barometric trend indicator with Storm Alert Yes
Automatic rep counting Yes
LiveTrack Yes
HR calories Yes
Tides yes (via Connect IQ™)
Time and distance alerts Yes
Garmin Connect™ Challenges app Yes (optional Connect IQ app)
XERO™ Locations Yes
All-day Stress Yes
Tack assist mode No
Worldwide NAVAID and Intersection database(s) No
Available cycling profiles Biking, Indoor Biking, Mountain Biking, Triathlon
HIIT workouts Yes
Future elevation plot Yes
QuickFit™ watch band compatible Included (22 mm)
Orienteering No
Text response/reject phone call with text (Android™ only) Yes
Around Me mode Yes
Realtime settings sync with Garmin Connect™ mobile Yes
Hunt/fish calendar yes (via Connect IQ™)
Course guidance Yes
GPS Time Sync Yes
Countdown timer No
Auto scroll Yes
Analog hands No
Compass Yes
Digital scorecard Yes
Lens Material Power Glass™
Green View with manual pin position Yes
Strength workouts Yes
Distance to destination Yes
Women's Health Yes (in Garmin Connect™ and optional Connect IQ™ widget)
Training Status (lets you see if you’re training effectively by tracking your training history and fitness level trend.) Yes
Pool swim metrics (lengths, distance, pace, stroke count, swim efficiency (SWOLF), calories) Yes
Daily Resting Heart Rate Yes
Auto goal (learns your activity level and assigns a daily step goal) Yes
Garmin AutoShot™ Yes
Fitness Age yes (in app)
FTP (Functional Threshold Power) yes (with compatible accessory)
Dive ascent/descent rate indicator No
Built-in barometer and tide tables No

Specifications Here (Custom Fields)
Size Charts (if available)
  • Shipping, returns and exchanges
  • Products warranty
  • Extend

PROCESSING TIMES

Bikes

Approximately 5-7 days total

Wheels & Frames

1-2 business days (Wheels sold without accessories or installation)

Small Parts

1-2 business days


DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 1-2 business days.

Orders placed after 5pm Friday and on weekends will be processed the following Monday. Orders placed on holidays will be processed the following business day.

Shipping rates and delivery estimates

Once your order has been processed, please allow for 2-3 business days for it to be shipped.

Shipment to P.O. boxes or APO/FPO addresses

Please note we do not currently ship to P.O. boxes or APO/FPO Addresses.

Shipment confirmation and order tracking

Once your order has shipped you will receive a shipment confirmation and order tracking email.


RETURN POLICY

We want you to be beyond happy with your purchase from My Bike Shop! So most bikes, wheels and gear we sell are backed by our 30-Day Satisfaction Guarantee. We're able to offer this because every bike must meet our rigorous and meticulous 72-Point Inspection before being sold and shipped, and all wheels and gear must meet specific certification standards as well prior to shipping. If for any reason you're not satisfied with your item(s), just let us know and we'll make it right or take it back. It's that simple. We aim to please, but if the item(s) and our service do not meet your expectations or work out otherwise, just ship it back our way for a refund (certain fees may apply).

All orders are covered by the MBS 30-Day satisfaction Guarantee, but in some cases there are re-stocking fees associated with the cancellation or return of an order. Please review the following guidelines as it relates to your order:

Canceled orders of any* item prior to shipping will be refunded 100%.

Items that have been modified in any way (including decal removal) cannot be returned or refunded.

Wheels that have been damaged in any way, or are otherwise now unrideable cannot be returned for a refund, but must go through warranty or crash replacement.

Helmets that have had tags or safety stickers removed, or have been ridden in are not eligible for return.

My Bike Shop cannot be held liable for warranty claims or labor charges carried out by any other business.

Orders for return that have shipped to the customer, are within the 30-Day window and have been installed or used otherwise, can be returned for a refund minus a 15% restocking fee once received back in the MBS warehouse. Return shipping is the responsibility of the customer. MBS will review item(s) once received to verify condition prior to issuing the refund.

Wheel accessory installation fees are non-refundable.

Items that have been damaged from use during the 30 day period are not eligible for return. This includes, but is not limited to: Scratched or dented wheels, scratched or gouged items of any kind, items that have been damaged by improper installation, items with damaged bolts.

Electronics (including, but not limited to activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras) that have had their sealing stickers broken, have been removed from the box, turned on, had the screen protector removed (if applicable), used, or otherwise set up for any length of time will incur a 15% restocking fee.

*Soft goods with tags removed, or that have been worn are not eligible for return, and are exempt from this policy.

Custom orders do not apply.

Custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), are charged a 10% restocking fee. For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer.


CANCELLATION POLICY

As part of our commitment to 100% customer service satisfaction, you receive a no questions asked refund for most unused non-custom bike, wheels and gear purchased directly from My Bike Shop. You don't even have to call.

Once you've purchased with us, you have until you receive a tracking code to cancel. Once the item is shipped, you're covered by a 30-Day Guarantee. For custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), we charge a 10% restocking fee.

For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer. Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window.

Here's how cancelling a My Bike Shop order works:

  1. Search your email for your order confirmation.
  2. At the bottom of that email, click the link to check "Status of your order".
  3. An email will open up, and you'll include your order number (listed in the subject line), and note asking for a cancellation.

Warranties are at the discretion of the manufacturer.

The buyer is responsible for all return shipping costs.

My Bike Shop cannot be held liable for warranty claims or labor charges carried out by any other business.

If a replacement item is purchased by customer for immediate shipping, the transactions will be deemed as unrelated, and the following steps will still have to be followed for the item in question.


Warranties are processed in the following manner:

  • Item is to be returned to MBS with prior approval, and at the buyers expense.
  • MBS will contact manufacturer to process warranty claim.
    • If warranty is denied, and it is outside of 30 days no refunds will be processed, and the return shipping is the responsibility of the customer.
    • If the warranty is denied within 30 days of purchase, the customer will have the option of a refund less 15% restocking fee for the used item per our return policy, or to pay shipping for the return of the item to the customer.
  • If warranty is approved by the manufacturer, we will follow their protocols to obtain a replacement item.
  • When the replacement item arrives to MBS, MBS will ship the replacement item to the customer at no additional charge to the customer.
Accident protection offered by Extend

Accident protection offered by Extend

Life happens, so we've got you covered. Protect your product from accidental damage from day one through your chosen coverage term.

Extend plans covers:

  • Hassle-free replacements at no additional cost
  • Accidental damage such as breaks and drops
  • Power surges and electrical failures

Why choose Extend?

  • Simple claims process
  • No deductibles
Plans Details & FAQs Extend's Customer Support

Shop now and pay later with Klarna

We've partnered with Klarna to give you a better shopping experience.

It's smoooth and simple:

  • Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you'll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.

4 interest-free payments:

  • Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.

Monthly financing:

  • Apply for easy monthly financing directly in the checkout. A simple, 2-step application will provide an instant decision. Once you've been approved, you'll receive reminders and can manage your payments directly in the Klarna app. Monthly financing products are offered by WebBank, member FDIC.

HOW TO SHOP WITH KLARNA

Add item(s) to your cart and head to the checkout

Select Klarna at the checkout to pay as you like for your purchase

Manage your orders and payments in the Klarna app

The best way to shop

See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, Klarna's Customer Service is there for you.

Safe and secure

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.


We're always here to help!

Don't see your question here? Check out Klarna's full FAQs page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service or by downloading the Klarna app.

What happens if I make a return?

If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select "report a return", and we'll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer's dispute instructions and "report a problem" in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and "report a problem" to pause your statement until you've received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and "report a problem" to pause your statement until the details have been corrected.


ABOUT KLARNA

We're on a mission to reshape shopping, by elevating the entire shopping experience from browsing to owning. We do this by giving you the benefits of convenience, perks and inspiration.

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. We have 3,500 employees across 17 countries, and are leading the way for alternative payments by serving 90 million consumers and 250,000 retailer's payment solutions.

About Klarna Klarna's Customer Support
My Bike Shop Gift Card

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Recipients also enjoy a 14 days risk free returns and exchanges, and comprehensive Customer Support.

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