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Smart Bike for Realistic Cycling Experience
Tacx NEO Bike Smart is a revolutionary smart bike designed to create a one-of-a-kind experience. Quiet, powerful and accurate, NEO Bike Smart lets you train your way. Its unique features and design make cycling indoors surprisingly realistic and fun while enabling an easy way to train with your preferred apps.
A More Realistic Ride
Designed to simulate a smooth outdoor ride indoors, NEO Bike Smart features dynamic inertia — which controls mass inertia and compensates for weight, speed and angle of inclination — to make your ride feel as realistic as possible. Use the Tacx software or Zwift app, and experience the road feel feature, which lets the trainer vibrate and simulate the feeling of riding as you ride on different road surfaces, such as cobblestone and gravel. The gear feel even mimics the sensation of your chain jumping into a different gear. And descent simulation accurately simulates a downhill drive.
Smooth and Silent
Ride hard without disturbing others nearby. The combination of NEO smart technology and the internal design of NEO Bike Smart results in one of the most silent indoor bike trainers available.
The NEO Bike Smart trainer is able to deliver during the most intense training sessions. It can resist sprints up to 2,200 watts and simulate climbs up to a 25% incline. No matter how intense your workout, this bike trainer is built to last.
Accurate and Reliable
Tacx NEO Bike Smart is designed to provide a reliable, accurate and consistent measurement of your speed, power and cadence, so you can keep track of your performance and progress. This smart bike doesn’t require a calibration process, and it measures your performance data with a maximum deviation of 1%. NEO Bike Smart also measures the position of your left and right legs to analyze your pedaling technique and help you develop a more effective pedal stroke.
The trainer communicates via BLUETOOTH® Smart technology and ANT+® FE-C protocol, making it compatible with a number of popular training apps. So whether you want to ride a famous cycling ride in the Tacx software, take on the virtual worlds of Zwift or utilize other platforms such as TrainerRoad, this bike trainer lets you ride smarter than ever before. You can also opt to use the trainer in stand-alone mode. When not connected, it will simulate a flat road; the faster you ride, the higher the resistance. And it can be connected to multiple devices simultaneously, so you can enjoy the software and track your performance on your Garmin bike computer at the same time.
Train Your Way
NEO Bike Smart harnesses the innovative power of the Tacx indoor training software. Enjoy your time in the saddle with a library filled with more than 100 high quality, real-life videos that let you experience the rush of riding the steep hills of the Alps or the cobblestone roads of Milan. Take advantage of efficiently structured training plans, designed for your fitness level to help you meet your unique goals. Race against live opponents, upload GPS data and ride on 3-D maps, create your own workouts based on slope, power, heart rate or FTP, and show off on Strava.
Design and Customization
Comfortable and easy to use, NEO Bike Smart features a 4.5” display and buttons that make it easy to control the trainer. Power up your smartphone or tablet with two USB chargers, and make this bike truly your own by customizing the pedal, saddle, (tri) handlebar, bar tape and crank lengths. Two interactive air fans are automatically controlled by your power or heart rate or can be set on a fixed speed. Plug in/plug out technology enables you to use the trainer with or without main power. This smart bike can even be adjusted according to the exact settings of your road or tri bike. Aside from the saddle and handlebar height and distance, you can set needed crank length and (front and rear) gear settings.
Approximately 5-7 days total
1-2 business days (Wheels sold without accessories or installation)
1-2 business days
All orders are processed within 1-2 business days.
Orders placed after 5pm Friday and on weekends will be processed the following Monday. Orders placed on holidays will be processed the following business day.
Once your order has been processed, please allow for 2-3 business days for it to be shipped.
Please note we do not currently ship to P.O. boxes or APO/FPO Addresses.
Once your order has shipped you will receive a shipment confirmation and order tracking email.
We want you to be beyond happy with your purchase from My Bike Shop! So most bikes, wheels and gear we sell are backed by our 30-Day Satisfaction Guarantee. We're able to offer this because every bike must meet our rigorous and meticulous 72-Point Inspection before being sold and shipped, and all wheels and gear must meet specific certification standards as well prior to shipping. If for any reason you're not satisfied with your item(s), just let us know and we'll make it right or take it back. It's that simple. We aim to please, but if the item(s) and our service do not meet your expectations or work out otherwise, just ship it back our way for a refund (certain fees may apply).
All orders are covered by the MBS 30-Day satisfaction Guarantee, but in some cases there are re-stocking fees associated with the cancellation or return of an order. Please review the following guidelines as it relates to your order:
Canceled orders of any* item prior to shipping will be refunded 100%.
Items that have been modified in any way (including decal removal) cannot be returned or refunded.
Wheels that have been damaged in any way, or are otherwise now unrideable cannot be returned for a refund, but must go through warranty or crash replacement.
Helmets that have had tags or safety stickers removed, or have been ridden in are not eligible for return.
My Bike Shop cannot be held liable for warranty claims or labor charges carried out by any other business.
Orders for return that have shipped to the customer, are within the 30-Day window and have been installed or used otherwise, can be returned for a refund minus a 15% restocking fee once received back in the MBS warehouse. Return shipping is the responsibility of the customer. MBS will review item(s) once received to verify condition prior to issuing the refund.
Wheel accessory installation fees are non-refundable.
Items that have been damaged from use during the 30 day period are not eligible for return. This includes, but is not limited to: Scratched or dented wheels, scratched or gouged items of any kind, items that have been damaged by improper installation, items with damaged bolts.
Electronics (including, but not limited to activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras) that have had their sealing stickers broken, have been removed from the box, turned on, had the screen protector removed (if applicable), used, or otherwise set up for any length of time will incur a 15% restocking fee.
*Soft goods with tags removed, or that have been worn are not eligible for return, and are exempt from this policy.
Custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), are charged a 10% restocking fee. For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer.
As part of our commitment to 100% customer service satisfaction, you receive a no questions asked refund for most unused non-custom bike, wheels and gear purchased directly from My Bike Shop. You don't even have to call.
Once you've purchased with us, you have until you receive a tracking code to cancel. Once the item is shipped, you're covered by a 30-Day Guarantee. For custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), we charge a 10% restocking fee.
For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer. Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window.
Warranties are at the discretion of the manufacturer.
The buyer is responsible for all return shipping costs.
My Bike Shop cannot be held liable for warranty claims or labor charges carried out by any other business.
If a replacement item is purchased by customer for immediate shipping, the transactions will be deemed as unrelated, and the following steps will still have to be followed for the item in question.
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