We want you to be beyond happy with your purchase from My Bike Shop! So most bikes, wheels and gear we sell are backed by our 30-Day Satisfaction Guarantee. We're able to offer this because every bike must meet our rigorous and meticulous 72-Point Inspection before being sold and shipped, and all wheels and gear must meet specific certification standards as well prior to shipping. If for any reason you're not satisfied with your item(s), just let us know and we’ll make it right or take it back. It's that simple. We aim to please, but if the item(s) and our service do not meet your expectations or work out otherwise, just ship it back our way for a refund (certain fees may apply).
All orders are covered by the MBS 30-Day satisfaction Guarantee, but in some cases there are re-stocking fees associated with the cancellation or return of an order. Please review the following guidelines as it relates to your order:
Canceled orders of any* item prior to shipping will be refunded 100%.
Items that have been modified in any way (including decal removal) cannot be returned or refunded.
Wheels that have been damaged in any way, or are otherwise now unridable cannot be returned for a refund, but must go through warranty or crash replacement.
Helmets that have had tags or safety stickers removed, or have been ridden in are not eligible for return.
My Bike Shop will not be held liable for warranty claims or labor charges carried out by any other business.
Orders for return that have shipped to the customer, are within the 30-Day window and have been installed or used otherwise, can be returned for a refund minus a 15% restocking fee once received back in the MBS warehouse. Return shipping is the responsibility of the customer. MBS will review item(s) once received to verify condition prior to issuing the full refund.
Wheel accessory installation fees are non-refundable.
Electronics (including, but not limited to activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras) that have been removed from the box, turned on, had the screen protector removed (if applicable), used, or otherwise set up for any length of time will incur a 15% restocking fee.
*Soft goods with tags removed, or that have been worn are not eligible for return, and are exempt from this policy.
Custom orders do not apply
Custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), are charged a 10% restocking fee. For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer.
Items that have been damaged from use during the 30 day period are not eligible for return. This includes, but is not limited to: Scratched or dented wheels, scratched or gouged items of any kind, items that have been damaged by improper installation, items with damaged bolts.
Custom bike builds do not apply
Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window.
Custom ordered bike builds that have been used are not eligible for return.
Warranties are at the discretion of the manufacturer.
The buyer is responsible for all return shipping costs.
All items that have been unboxed/opened/used, and returned to MBS for a refund without going through the manufacturers proper warranty protocols will incur a 15% restocking fee per our return policy for a used item.
If a replacement item is purchased by customer for immediate shipping, the transactions will be deemed as unrelated, and the following steps will still have to be followed for the item in question.
Warranty's are processed in the following manner:
- Item is to be returned to MBS with prior approval, and at the buyers expense.
- MBS will contact manufacturer to process warranty claim.
- If warranty is denied, and it is outside of 30 days no refunds will be processed, and the return shipping is the responsibility of the customer.
- If the warranty is denied within 30 days of purchase, the customer will have the option of a refund less 15% restocking fee for the used item per our return policy, or to pay shipping for the return of the item to the customer.
- If warranty is approved by the manufacturer, we will follow their protocols to obtain a replacement item.
- When the replacement item arrives to MBS, MBS will ship the replacement item to the customer at no additional charge to the customer.