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Return Policy

Honestly, we are the coolest place ever for bikes, wheels and gear. Our bikes come from just about any legitimate place you can imagine, but they all do share one common feature: our unmatched, unconditional, and unwavering guarantee. Period. No questions asked.

Yes, we do sell pre-owned bikes that no longer carry the manufacturer's warranty, but we back them all 100% with our MBS 30-Day Guarantee, and we will never leave you hanging out to dry. Not a chance. Additionally, as we have grown, we have partnered with some incredible bike and wheel manufacturers! Products we sell from these companies often do come with the original manufacturer's warranty and our own 30-Day Guarantee as well. Any item that includes a full manufacturer's warranty will have a badge indicating that's the case next to it on the website.

We want you to be beyond happy with your purchase from My Bike Shop! So most bikes, wheels and gear we sell are backed by our 30-Day Satisfaction Guarantee. We're able to offer this because every bike must meet our rigorous and meticulous 72-Point Inspection before being sold and shipped, and all wheels and gear must meet specific certification standards as well prior to shipping. If for any reason you're not satisfied with your item(s), just let us know and we’ll make it right or take it back. It's that simple. We aim to please, but if the item(s) and our service do not meet your expectations or work out otherwise, just ship it back our way for a refund (certain fees may apply).

All orders are covered by the MBS 30-Day satisfaction Guarantee, but in some cases there are re-stocking fees associated with the cancellation or return of an order. Please review the following guidelines as it relates to your order:

Canceled orders of any* item prior to shipping will be refunded 100%.

Items that have been modified in any way cannot be returned, or refunded.

Helmets that have had tags or safety stickers removed, or have been ridden in are not eligible for return.

My Bike Shop will not be held liable for warranty claims or labor charges carried out by any other business.

Orders for return that have shipped to the customer, are within the 30-Day window and have been installed or used otherwise, can be returned for a refund minus a 15% restocking fee once received back in the MBS warehouse. Return shipping is the responsibility of the customer. MBS will review item(s) once received to verify condition prior to issuing the full refund.

*Soft goods with tags removed, or that have been worn are not eligible for return, and are exempt from this policy.

Custom orders do not apply

Custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), are charged a 10% restocking fee. For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer. 

Custom bike builds do not apply

Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window.

Custom ordered bike builds that have been used are not eligible for return.

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